Spanish Bilingual Virtual Assistant/Customer Service Representative

We are seeking a Spanish Bilingual Virtual Assistant/Customer Service Representative to provide exceptional support to our clients. The ideal candidate is fluent in both English and Spanish, highly organized, and experienced in handling customer inquiries and administrative tasks in a remote work environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in both Spanish and English.
• Provide administrative support including scheduling appointments, data entry, and document preparation.
• Maintain accurate records of all customer interactions and transactions.
• Resolve customer concerns in a timely and professional manner; escalate complex issues as needed.
• Prepare reports and presentations using Microsoft Word, Excel, and PowerPoint.
• Coordinate with internal teams to ensure customer satisfaction.
• Manage and prioritize multiple tasks while ensuring attention to detail.

Required Qualifications:

• Fluent in both spoken and written Spanish and English.
• Minimum 1 year of experience in customer service, administrative support, or virtual assistance.
• Strong written and verbal communication skills.
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Highly organized with the ability to prioritize and multitask effectively.
• Strong attention to detail and a proactive problem-solving mindset.
• Must have a reliable computer and high-speed internet connection.
• Ability to work independently in a remote setup, with minimal supervision.
• Availability to work during Pacific Standard Time (PST) hours is required.

+ 10% increase every 6 months (based on evaluation and performance)