IT Support

We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant® for Data Quality Solutions™, and what inspired Bain Capital Tech Opportunities to invest in our future growth.

Our vision is to be the leading AI-powered cloud data management company, and to do that, we’re making Ataccama a great place to work and grow. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by our core values:

Challenging Fun

ONE Team

Customer Centric

Candid and Caring

Aim High

“I can do IT all.” 

Are you passionate about technology and seeking a role where you can contribute to top-notch IT solutions? Join us at Ataccama as an IT Support, where you will play a key role in maintaining and enhancing our IT infrastructure.

• Be the first point of contact for internal IT support via ServiceDesk and Slack.
• Troubleshoot and resolve issues with laptops, desktops, software, and networking.
• Support Azure Active Directory (user accounts, permissions, group policies).
• Assist employees with Slack, Jira ServiceDesk, Google Workspace, Notion, and Office 365.
• Support VPN, Wi-Fi, security protocols, and IT access management.
• Onboard new employees by setting up laptops, accounts, and tool access.
• Document troubleshooting steps and best practices in an internal knowledge base.
• Work with L2/L3 IT teams to escalate complex issues when needed.
• Proactively monitor IT systems and suggest improvements for efficiency.

• 1+ years of experience in IT support, helpdesk, or a similar role.
• Experience with Azure Active Directory, Google Workspace, and Slack administration.
• Familiarity with Jira ServiceDesk and Notion (or willingness to learn).
• Strong troubleshooting skills for Windows, macOS, and enterprise applications.
• Basic understanding of networking (VPN, Wi-Fi, IP configurations, DNS, firewalls).
• Service-oriented mindset with strong communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• A curious and proactive attitude—if you don’t know something, you’re eager to learn!

• Experience managing IT tickets in Jira ServiceDesk.
• Basic scripting knowledge (PowerShell, Bash, Python).
• Familiarity with automation and IT asset management tools.
• IT certifications (CompTIA A+, ITIL, Microsoft 365, or Google Workspace).

• Company laptop
• Company mobile phone

• Perks & Benefits 
• Long-Term Incentive Program
• 5 sick days and 10 days of vacation,  with the option to request additional Flexible Time-Off days when needed
• The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family
• "Bring Your Friend" referral program
• Flexible working hours & hybrid work setup
• Annual package for mental health support
• Corporate discounts on travel, fitness, attractions, and shopping
• Health, vision, and dental benefits
• Conference tickets to the best industry events of the year
• Online courses & company access to Udemy to hone your skills
• Kitchen stocked with fresh fruit and juice, teas, and the best coffee