Customer Operations & Key Account Manager - Switzerland

Are you passionate about making a difference in the field of rare diseases? Do you have pharmaceutical expertise and know how to lead impactful initiatives and build meaningful connections within the healthcare community? Do you thrive in an entrepreneurial environment?

Ascendis Pharma is a fast-growing biopharmaceutical company with locations in Denmark, United States and EU Commercial offices in Munich, Madrid, Milan, London and Paris.

We are applying our TransCon technology to build a leading, fully integrated biopharmaceutical company focused on making a meaningful difference in patients’ lives. Guided by our core values of patients, science, and passion, we use our TransCon® drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs. Today, we have a growing pipeline of product therapies in development, each designed to be a best-in-class therapy

The role

As a key member of the Swiss team, you will play a crucial role in driving and managing key business processes, supporting marketing activities, planning and executing events as well as spending half of your time in the field engaging with customers.

You will report directly to the General Manager of Switzerland who is based in Zurich. 

Your key responsibilities will be

• Support the development of customer materials using Ascendis Pharma processes, platforms, SOPs, and established vendors
• Drive and manage business processes for the team including vendor, project, and contract management as well as some of the key administrative tasks
• Key player in the organization of customer events (AdBoards, Symposia, Congress Activities, launch meetings) and in project management
• Create and maintain substantial business contacts to health care professionals and nurses in the endocrine rare disease space
• Gain insights from physicians and other key stakeholders, supports development of a clear customer understanding in Switzerland
• Position the TransCon technology and Ascendis brands appropriately and compliantly across the defined external target group(s)
• Place customers at the centre of what we do in addressing needs and finding appropriate solutions
• Foster team effectiveness by sharing knowledge, experience, and insights
• Collaborate with local and regional functions such as Marketing, Medical, Market Access, Quality, Compliance, Product Supply, Legal for launch preparation

 Qualifications and skills

• Relevant academic degree - preferably a M.Sc. or PhD in Health Science, PharmD or MD or a Master in Business Administration
• 3-5 years' experience in the pharmaceutical industry with ideally launch and/or rare disease experience (endocrinology knowledge is a plus)
• Omnichannel mindset and digital capabilities including social media
• Knowledge of the Swiss Healthcare system and hospital environment
• Independent use of I-detailing on an iPad and CRM territory management systems
• Knowledge of the Swiss Healthcare system and hospital environment
• Fluent in German or French, good knowledge of English, additional Swiss national language skills a plus

Key competencies

You have a natural ability to manage projects and stay organized, keeping things on track with efficiency. Communicating scientific data in a clear and compelling way comes easily to you, and your strong selling skills help you build strong relationships. You’re quick to learn, adaptable, and comfortable navigating change. With an entrepreneurial mindset, you thrive in an open and dynamic environment where innovation and resilience matter. Your high energy, can-do attitude, and hands-on approach make you a proactive contributor, and as a strong team player, you work well with others to achieve both individual and shared goals.

Apply now

Applications will be evaluated when received, so please apply as soon as possible. Please note that CVs received via email will not be considered

If you are passionate about contributing to the field of rare diseases and eager to make a difference at Ascendis Pharma, we encourage you to apply for this exciting opportunity. Join us in our mission to advance therapeutic innovations and improve patient lives worldwide.