Desktop and Network Support Technician

Find purpose in your career! ThriveWell Tech is an IT consulting arm of Asbury Communities Inc. Asbury is committed to fulfilling our non-profit mission of exploring possibilities to live our best lives and doing all the good we can with integrity, transparency, and grace. 

As an organization recognized for eight years as a Great Place to Work, ThriveWell Tech invites you to join a team where you can contribute to meaningful work. We focus on providing award-winning IT services to the senior living sector, supporting operators with vital IT managed services, strategic advisory, and implementation services. ThriveWell Tech, synonymous with quality and innovation, is the ideal place for career growth, skill development, and making a positive impact on the lives of older adults and their caregivers.

Full-time Opportunity, Days

Pay Range:  $66,000 - $68,000 annual compensation

We are seeking an experienced Field Technician to deliver advanced technical support across client sites. In this role, you will act as a key point of escalation for front-line IT issues and collaborate closely with other IT departments to ensure seamless operations. You will be responsible for monitoring, installing, maintaining, troubleshooting, and repairing computers, peripherals, and end-user devices, while also providing on-site support for applications and engineering teams. Strong technical expertise, excellent communication skills, and a proactive approach to problem-solving are essential for success in this position.

Essential Responsibilities

• Prioritize and resolve technical issues efficiently, ensuring compliance with established Service Level Agreements (SLAs).
• Communicate effectively and professionally with users, clients, team members, technical support personnel, and management.
• Diagnose, analyze, and resolve complex desktop and end-user computing issues.
• Manage and resolve Service Desk tickets promptly, meeting or exceeding SLA expectations.
• Maintain up-to-date knowledge of core technical services, tools, and processes.
• Collaborate closely with colleagues and cross-functional teams to deliver seamless IT support.
• Perform additional duties as assigned to support the overall success of the IT department.

• Proven experience in an IT support or desktop services role
• Strong problem-solving skills and technical expertise in desktop computing, end-user devices, ticketing systems, and computer network troubleshooting.
• Excellent organizational, and time management skills.
• Outstanding communication and interpersonal abilities.
• Ability to work collaboratively in a fast-paced environment.

Benefits

Depending upon the status of the position, Asbury/Thrivewell Tech offers generous benefits including medical, dental, and vision coverage; 401K with match; PTO and paid holidays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.