Product Operations Specialist (TW)

We're looking for a Product Operations Specialist to join our team to help build Arc and Codementor!

You'll work closely across our sales, marketing, support, and product teams to lead projects and build out processes. You will be the go-to expert for operations and processes, and you’ll bring this understanding to other teams through building dashboards and address any gaps and bottlenecks in operations.

This is a full-time, remote role. We ask candidates to be located within a 3 hour timezone difference of Taipei.

Things you might do

• Own projects to automate processes by using off-the-shelf tools to eliminate repetitive tasks
• Maintain internal operations workflows and be the point of contact for updates and ad-hoc requests
• Communicate frequently with stakeholders to resolve issues and requests
• Maintain HubSpot CRM and integrate internal database/tools within different teams
• Work with product team to QA features in development and troubleshoot bugs
• Write SQL to analyze datasets and build dashboards
• Identify opportunities for improvement and drive change that improves accuracy, scalability, and efficiency
• Research and apply new tools to improve existing processes

What you should have

• 4+ years of experience in a business, product, or sales operations role
• Native or near-native spoken and written English
• Experience with automation (low-code, no-code) tools and data analysis — Zapier Strongly Preferred!
• Experience with CRM software and sales tools (e.g. HubSpot, Salesforce, Apollo)
• Experience owning projects that involve multiple stakeholders
• Great communication skills and the ability to work collaboratively across functions
• Strong problem-solving skills and proactive attitude

Bonus points if you have

• Experience working at a fast-paced software startup and cross-cultural team
• Fluent in spoken and written Mandarin Chinese — our product team is primarily based in Taiwan

Annual Salary: NT$700K to 1Mil