Billing Operations Specialist

ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online and Oracle NetSuite to unlock powerful efficiencies for approvers and finance teams. The company is globally recognised and has won’ Xero App Partner of the Year’ four times since 2020 in different countries.

• Handle customer requests related to billing issues, including refunds, subscription queries, cancellations, downgrades, and payment inconsistencies.

• Ensure billing accuracy and compliance by working with billing platforms such as Stripe, 2CO, Chargebee, Cleverbridge, and Paddle for advanced troubleshooting.

• Monitor the accuracy of deals in the CRM, ensuring correct pricing, subscription terms, and billing details before finalisation.

• Prevent involuntary churn by tracking accounts, ensuring payments go through, and resolving declined transactions.

• Analyse churn reasons and provide insights for retention strategies.

• Evaluate deals and coordinate with the Sales team to ensure proper pricing and billing terms.

• Adjust product settings to assist customers with their purchase experience.

• Collaborate with billing providers and internal teams (Support, Customer Success, and Sales) to handle escalations efficiently.

• Support operational efficiency by following internal processes and ensuring timely completion of daily tasks.

• Strong problem-solving and analytical skills, with a keen eye for detail.

• Experience working with billing platforms and troubleshooting payment-related issues.

• Ability to monitor and validate deal accuracy in CRM to ensure correct billing data.

• Excellent communication skills (written and verbal) to liaise with customers and internal teams.

• Organisational skills with the ability to manage multiple tasks and prioritise efficiently.

• Prior experience in a customer support, operations, or billing-related role is highly preferred.

• A background in finance or SaaS billing operations is an advantage.

We offer:

• Regular performance-based compensation reviews
• 100% paid 20 business vacation days
• 100% paid 10 sick leave days
• Remote work, flexible hours
• Health & Wellness program - a bonus payment, which will cover 50% up to a total of 500 Euro annually of the amount spent on the following activities: medical services (except regular health insurance), fitness, sports activities (excluding sports equipment), stress management, body massage, weight management, yoga, traveling, etc.
• Reimbursement of co-working space
• Reimbursement of professional development courses
• Service years recognition financial reward