Program Manager-Project Management, Application Support, and System Integration

We are seeking a highly organized and technically skilled Program Manager to oversee project management, application support, and system integration efforts within the roofing and construction industry. This role plays a key part in managing technology solutions that support operational efficiency, job management, estimating, and insurance-related programs. The ideal candidate has a strong background in construction technology, insurance claims processes, and field service operations, with experience integrating industry-specific applications and streamlining workflows. 

Key Responsibilities: 

Project Management (40%) 

• Lead and manage technology and process improvement projects across the organization, ensuring alignment with business objectives and operational needs. 

• Develop and maintain project plans, budgets, risk assessments, and stakeholder communication strategies. 

• Coordinate with field teams, vendors, and IT to implement new systems and optimize existing workflows. 

• Track project milestones, resolve roadblocks, and ensure timely delivery of solutions. 

• Drive standardization of technology adoption across company locations and teams. 

Application Support (30%) 

• Serve as the primary contact for application-related support, ensuring smooth operation of key business systems, including job management software ( AccuLynx, or similar), estimating tools (Xactimate, Symbility), and CRM platforms (Hubspot). 

• Troubleshoot, diagnose, and resolve software issues while maintaining minimal business disruption. 

• Manage application updates, system configurations, and process documentation. 

• Train end-users on system functionality, best practices, and new features. 

• Work with software vendors to escalate issues, request enhancements, and improve integrations. 

System Integration Support (30%) 

• Oversee system integrations between key business applications, including estimating, CRM, accounting, and insurance claims processing platforms. 

• Define integration requirements and work with IT or third-party providers to implement solutions. 

• Monitor integration performance, troubleshoot failures, and enhance efficiency. 

• Ensure data integrity and security across interconnected systems. 

• Stay informed about emerging technologies that can enhance operational efficiency in roofing and construction. 

Qualifications & Skills: 

• Education: Bachelor’s degree in Information Technology, Construction Management, Business, or related field (or equivalent work experience). 

• Experience: 5+ years of experience in program management, project management, application support, and system integrations within the roofing, construction, or field service industries. 

• Industry Knowledge: Familiarity with roofing/construction workflows, insurance claims processes, Xactimate, Symbility, and restoration software. 

• Project Management Skills: Strong understanding of Agile, Waterfall, or hybrid project management methodologies. PMP or Scrum Master certification is a plus. 

• Technical Knowledge: Experience working with job management software (AccuLynx, JobNimbus, BuilderTrend, or similar), CRM tools (Salesforce, HubSpot, or similar), and accounting integrations (QuickBooks, Sage, etc.). 

• Problem-Solving: Strong analytical and troubleshooting skills with a proactive approach to resolving technical and operational issues. 

• Communication & Leadership: Excellent verbal and written communication skills, with the ability to engage both technical and non-technical stakeholders, including field crews and executives. 

• Tools & Technologies: Proficiency in project management tools (Clickup, Asana, Trello), ITSM platforms, and integration tools (Zapier, Mulesoft, Dell Boomi). 

• Collaboration: Ability to work cross-functionally with field teams, insurance adjusters, and software vendors to drive seamless operations. 

• Impactful Role: Play a crucial role in optimizing technology for roofing and construction operations. 

• Growing Industry: Be part of a fast-evolving industry with increasing reliance on digital tools and integrations. 

• Team-Oriented Culture: Work with a collaborative team that values efficiency, innovation, and service excellence. 

• Competitive Compensation: Attractive salary, benefits, and career growth opportunities.