Entry Level Customer Service Assistant - job 1 of 8

Sphirea Plus - About Us

At Sphirea Plus, we are a forward-thinking company dedicated to delivering exceptional service and innovative solutions to our clients. With a focus on growth, collaboration, and customer satisfaction, we pride ourselves on fostering a dynamic and inclusive workplace. We are constantly evolving, and our commitment to providing the highest level of customer support is at the heart of everything we do.

Job Description:
We are seeking an enthusiastic and dedicated Entry Level Customer Service Assistant to join our team. In this role, you will be the first point of contact for customers, ensuring a positive experience with every interaction. You will assist customers by addressing inquiries, resolving issues, and providing high-quality service. If you have a passion for helping people and a desire to learn, this is an excellent opportunity to grow in a customer service role.

Responsibilities:

• Provide excellent customer service to clients through various communication channels (phone, email, in-person).

• Address customer inquiries, complaints, and requests in a professional and timely manner.

• Assist with product information, order processing, and returns.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with team members to improve customer satisfaction.

• Continuously strive to meet and exceed customer service goals.

Qualifications:

• High school diploma or equivalent; additional education or training in customer service is a plus.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work in a fast-paced environment.

• Basic computer skills (Microsoft Office, CRM systems).

• Positive attitude and willingness to learn.

Benefits:

• Competitive salary.

• Opportunities for career growth and advancement.

• Paid training and professional development.

• Health, dental, and vision insurance.

• Paid time off (PTO) and holidays.

• Friendly and supportive work environment.