Data Entry Customer Representative - job 1 of 2

About Us:

Chats Cloud Cover is a leading provider of cloud-based customer service solutions. We specialize in offering comprehensive support to clients by enhancing their customer experience through innovative technology and personalized services. Our team is dedicated to providing efficient, scalable solutions that drive success for businesses across industries. We are passionate about creating a positive work environment and supporting our employees' growth and development.

Job Description:

We are seeking a highly organized and detail-oriented Data Entry Customer Representative to join our team in Columbus, OH. In this role, you will be responsible for accurately entering customer data into our systems while ensuring a high level of customer satisfaction. You will assist customers with inquiries and ensure their information is correctly processed.

Responsibilities:

• Enter customer data into the system with accuracy and efficiency.

• Respond to customer inquiries, providing solutions and assistance as needed.

• Verify and maintain data integrity within the company's database.

• Handle and resolve customer concerns in a professional manner.

• Work collaboratively with team members to meet departmental goals.

• Assist in preparing reports and data analytics when needed.

• Adhere to company policies and procedures for data entry and customer service.

Qualifications:

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).

• Previous experience in data entry or customer service is preferred.

• Strong attention to detail and organizational skills.

• Proficient in Microsoft Office Suite (Excel, Word, etc.).

• Ability to multitask and prioritize tasks effectively.

• Excellent written and verbal communication skills.

• Strong problem-solving abilities and customer-focused mindset.

Benefits:

• Competitive salary ($37,000 - $42,000 per year).

• Opportunities for growth and career advancement.

• Health, dental, and vision insurance.

• Paid time off (PTO) and holidays.

• 401(k) plan with company matching.

• Flexible working hours and a supportive work environment.

• Professional development and training programs.