Customer Support Manager - job 1 of 3

Blue Print Out - About Us
At Blue Print Out, we are committed to delivering exceptional customer experiences through innovative solutions and a customer-first mindset. Based in Blue Ash, OH, our company fosters a collaborative environment where employees are valued and empowered to grow professionally. Join us as we continue to lead in our industry and offer high-quality services that exceed client expectations.

Job Description:
We are looking for a dedicated and experienced Customer Support Manager to lead our customer service team. The ideal candidate will possess a strong passion for ensuring customer satisfaction, developing team members, and improving overall service operations. As the Customer Support Manager, you will be responsible for managing daily customer interactions, solving complex issues, and ensuring high standards of service.

Responsibilities:

• Oversee and manage the day-to-day activities of the customer support team.

• Monitor and improve customer service processes to enhance overall customer satisfaction.

• Train and develop customer support staff to meet company standards.

• Handle complex customer issues and resolve them in a timely manner.

• Establish customer service metrics and goals to ensure performance standards are met.

• Collaborate with other departments to improve products and services.

• Prepare and maintain customer service reports for senior management.

Skills & Qualifications:

• Proven experience in customer service management or a similar role.

• Strong leadership and team management skills.

• Excellent problem-solving and conflict resolution abilities.

• Exceptional communication skills, both written and verbal.

• Ability to work well under pressure and manage multiple tasks.

• Proficient in customer service software and tools.

Benefits:

• Competitive salary range of $60,000 - $70,000 per year.

• Opportunities for career growth and advancement within the company.

• Health, dental, and vision insurance options.

• 401(k) with company matching.

• Paid time off and holidays.

• Dynamic and supportive work environment.