Customer Support Manager - job 2 of 2

About Us:
Next Coms Talk is a forward-thinking communication company that prioritizes customer satisfaction and seamless support. We are dedicated to building meaningful connections between our clients and their customers, offering innovative communication solutions. Join us as we continue to grow and enhance our services to provide exceptional customer experiences.

Job Description:
We are looking for a dynamic and experienced Customer Support Manager to join our team. The ideal candidate will play a key role in overseeing the customer support team, ensuring that our clients receive timely, accurate, and professional assistance. This role will require a strong leader who is committed to optimizing processes and ensuring the best possible customer satisfaction.

Responsibilities:

• Manage and lead the customer support team, ensuring high-quality customer service.

• Develop and implement strategies to improve customer support processes and workflows.

• Monitor performance metrics and provide feedback to the team to ensure goals are met.

• Handle escalated customer inquiries and resolve complex issues efficiently.

• Collaborate with other departments to address customer needs and improve product/service offerings.

• Maintain up-to-date knowledge of company products and services to provide accurate information to customers.

• Conduct training and onboarding for new team members.

• Ensure customer feedback is collected and analyzed to improve services.

Skills & Qualifications:

• Proven experience in a customer support management role or similar position.

• Strong leadership and team management skills.

• Excellent communication and problem-solving abilities.

• Ability to multitask and work effectively in a fast-paced environment.

• Strong attention to detail and organizational skills.

• Proficiency in using customer support software and tools.

Benefits:

• Competitive salary and performance-based incentives.

• Opportunities for growth and career advancement.

• Comprehensive health benefits (medical, dental, vision).

• Paid time off and holiday leave.

• A collaborative and supportive work environment.