Customer Service Representative - job 2 of 24

About Us:
Reboot Staff is a people-focused company dedicated to providing exceptional workforce solutions across various industries. We prioritize efficiency, professionalism, and career growth, ensuring both businesses and employees achieve long-term success. Our commitment to excellence drives us to create a positive and dynamic work environment for all team members.

Job Description:
We are looking for a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for assisting customers, addressing inquiries, and ensuring a high level of customer satisfaction. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to providing excellent service.

Responsibilities:

• Handle customer inquiries via phone, email, and in person
• Provide accurate information about products and services
• Resolve customer complaints and issues in a timely and professional manner
• Process orders, returns, and transactions as needed
• Maintain records of customer interactions and transactions
• Collaborate with internal teams to improve customer experience
• Follow company policies and procedures to ensure consistency in service
• Assist with administrative tasks as needed

Skills & Qualifications:

• Previous experience in customer service or a related field preferred
• Strong communication and interpersonal skills
• Ability to handle challenging situations with professionalism and patience
• Attention to detail and strong problem-solving abilities
• Proficiency in Microsoft Office and other relevant software
• Ability to multitask and prioritize tasks effectively
• High school diploma or equivalent required

Benefits:

• Competitive salary
• Opportunities for career growth and professional development
• Health and wellness benefits
• Paid time off and holidays
• Supportive and team-oriented work environment