Customer Service Representative - job 1 of 18

About Us

Nexmos Design is a leading provider of high-quality design solutions, specializing in innovative and customized products for various industries. Our commitment to excellence and efficiency drives our operations, ensuring that we deliver top-tier services to our clients. We value teamwork, reliability, and a strong work ethic, creating an environment where employees can grow and develop their skills.

Job Description

We are seeking a dedicated Customer Service Representative to join our team in San Antonio, TX. This role involves handling customer inquiries, providing product and service information, and ensuring a seamless client experience. The ideal candidate will have excellent communication skills and a problem-solving mindset to address customer needs efficiently.

Responsibilities

• Respond to customer inquiries via phone and email in a professional manner.
• Provide accurate information about Nexmos Design’s services and products.
• Resolve customer issues and escalate complex cases when necessary.
• Maintain client records and update databases with relevant details.
• Collaborate with internal teams to ensure a smooth customer experience.
• Process orders, handle billing inquiries, and follow up on customer requests.
• Assist in improving customer service procedures and best practices.

Skills & Qualifications

• Previous experience in customer service or a related role preferred.
• Strong verbal and written communication skills.
• Ability to multitask and handle customer concerns effectively.
• Problem-solving skills with a proactive approach.
• Proficiency in Microsoft Office and CRM software is a plus.
• High school diploma or equivalent required; additional education is a plus.

Benefits

• Competitive salary based on experience.
• Opportunities for professional growth and career advancement.
• Comprehensive training and support.
• Collaborative and innovative work environment.
• Health and wellness benefits.