Call Center Customer Service Agent

Chats Cloud Cover – About Us
At Chats Cloud Cover, we are committed to delivering reliable, high-quality customer support solutions for businesses across various industries. Our mission is to create seamless communication experiences through efficient call center operations, professional service, and a people-first approach. We take pride in fostering a work environment where employees feel valued, supported, and motivated to grow.

Job Description:
Chats Cloud Cover is seeking a motivated and customer-oriented Call Center Customer Service Agent to join our team in Louisville, KY. In this role, you will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate has strong communication skills, a problem-solving mindset, and the ability to remain calm under pressure.

Responsibilities:

• Answer incoming calls in a professional and courteous manner

• Provide accurate information and support based on client needs

• Resolve customer complaints efficiently and effectively

• Maintain records of customer interactions and transactions

• Follow call center procedures and scripts as needed

• Escalate complex issues to the appropriate department

• Meet or exceed performance and quality standards

Qualifications:

• High school diploma or equivalent

• Previous customer service or call center experience preferred

• Excellent verbal and written communication skills

• Ability to multitask and manage time effectively

• Strong attention to detail and problem-solving abilities

• Proficient in basic computer skills and call center software

Benefits:

• Competitive salary between $34,000 and $40,000 annually

• Opportunities for professional development and career growth

• Supportive and team-oriented work environment

• On-the-job training to enhance communication and service skills

• Consistent full-time hours with a stable schedule