Call Center Agent - job 1 of 10

About Us

At Signal Tru Brand, we are committed to helping businesses grow through effective branding, strategic planning, and reliable solutions. We combine creativity with data-driven insights to support organizations in achieving long-term success. Our team values precision, dedication, and a strong work ethic, and we’re proud to foster an inclusive and collaborative workplace.

Job Description

We are seeking a motivated and customer-focused Call Center Agent to join our team in New Orleans. In this role, you will handle incoming and outgoing calls, assist customers with inquiries, resolve issues efficiently, and provide an exceptional customer experience.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional manner

• Resolve customer issues with clarity, empathy, and efficiency

• Maintain accurate records of interactions and transactions

• Follow communication procedures and guidelines

• Collaborate with team members and supervisors to improve service quality

• Stay informed about company services and policies

Qualifications

• High school diploma or equivalent required

• Previous experience in a call center or customer service role preferred

• Strong communication and problem-solving skills

• Ability to multitask and remain calm under pressure

• Proficient in basic computer systems and typing

• Excellent listening skills and attention to detail

Benefits

• Competitive salary ($46,000 - $54,000 annually)

• Opportunities for professional growth and internal advancement

• Supportive and team-oriented work environment

• Skill development and ongoing training

• Full-time schedule with consistent hours