Call Center Agent - job 1 of 6

About Us

At Beloform, we are committed to delivering high-quality customer service and tailored solutions for a wide range of clients across various industries. Our Atlanta-based team thrives in a fast-paced, goal-driven environment where communication and professionalism are key. We believe in the power of people and the importance of creating a supportive and rewarding work culture that promotes personal and professional growth.

Job Description

We are seeking a reliable and detail-oriented Call Center Agent to join our growing customer service team. The ideal candidate will be responsible for answering inbound calls, providing accurate information, resolving customer issues, and maintaining a positive customer experience. This role requires excellent communication skills, strong problem-solving abilities, and a customer-first attitude.

Responsibilities

• Handle a high volume of inbound calls in a professional and efficient manner

• Provide accurate information about products and services

• Resolve customer concerns and escalate issues when necessary

• Maintain detailed and accurate call records using company systems

• Meet or exceed individual and team performance metrics

• Follow company protocols and maintain confidentiality of customer data

• Work collaboratively with other departments to ensure customer satisfaction

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor's degree is a plus)

• Previous call center or customer service experience preferred

• Excellent verbal and written communication skills

• Strong organizational and time-management abilities

• Ability to multitask and stay calm under pressure

• Proficient in using basic computer applications and call center software

Benefits

• Competitive annual salary ($45,000 - $55,000)

• Growth and career advancement opportunities

• Supportive team environment

• Paid training and development programs

• Health and dental insurance options

• Paid time off and holidays