Call Center Agent - job 1 of 8

About Us

At Next Comms Talk, we are passionate about building impactful communication strategies that drive business growth and brand visibility. Based in the heart of New York City, our team thrives on innovation, collaboration, and delivering tailored marketing solutions to a diverse client base. We’re committed to developing strong partnerships and offering opportunities for our team to grow professionally in a dynamic environment.

Job Description

We are currently seeking motivated and detail-oriented individuals to join our team as Call Center Agents. In this role, you will handle inbound and outbound calls, provide support to customers, and assist in resolving inquiries efficiently and professionally. You will play a critical role in maintaining our commitment to high-quality service and customer satisfaction.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely manner

• Make outbound calls to follow up with clients and gather additional information

• Provide accurate information about services and resolve issues effectively

• Document customer interactions and update records in the system

• Maintain a positive and professional attitude with customers at all times

• Meet performance goals and follow company procedures and protocols

• Collaborate with team members and supervisors to improve service delivery

Qualifications

• High school diploma or equivalent required

• Previous experience in a call center or customer service role is preferred

• Excellent communication and listening skills

• Strong problem-solving abilities and attention to detail

• Ability to work in a fast-paced environment and manage multiple tasks

• Basic computer proficiency and familiarity with CRM systems

• Reliable, punctual, and team-oriented

Benefits

• Competitive salary: $44,000 - $54,000 per year

• Growth opportunities within the company

• Skill development and continuous training

• Supportive and collaborative work environment

• Full-time stable employment with consistent scheduling