Integration Associate

SUMMARY:

The Integration Associate reports to the Integration Team Lead and is primarily responsible for quality document packet and ancillary form preparation, and timely submission and processing to open or transition accounts through funding in contribution to an exceptional Allworth client experience during the New Partner Transition period. The position works closely with our Partnering Firms Servicing Staff, Allworth’s Advisor Enablement and Integrations Team, Integrations Service Administrator, and Custodians.

This is a full-time, Non-Exempt position, that requires in-office work in Addison, TX.

DUTIES AND RESPONSIBILITIES:

• Assisting the Integration Team Lead with gathering and quality checking the client and account information for repapering and/or transitioning acquired accounts.
• Collaborate with Integration Team or Partnering Firm to obtain missing client data.
• Prepare and create required documents, fee agreements, and envelopes for Partnering Firm’s Clients.
• Facilitate the timely delivery of paperwork to the client through DocuSign, mail/overnight, or email to Partner Advisor or service staff.
• Tracking incoming packets and data on the Partnering firm’s tracker and/or project plan.
• Reviews and quality checks returned paperwork to limit errors, account restrictions and other NIGOs.
• Convert leads to clients in Salesforce.
• Scan or download documents to the client file.
• Returning missing or not-in-good-order paperwork to clients for signatures and delivering duplicate client packets as requested.
• Submit or process paperwork directly to the appropriate custodians and carriers.
• Monitor the account opening, transfer of assets, and/or funding, notify, and track NIGOs through resolution.
• Work directly with custodians to process work in a timely and accurate manner and provide status updates through completion of transitioning accounts.
• Assist the New Partner, Advisor Enablement and Integrations Team or VP of Operations with any additional, ad-hoc tasks and requests.
• Provide backup assistance with other Integration team associates.

QUALIFICATIONS:

• Passion for excellent service and client satisfaction.
• Excellent verbal and written communication skills.
• Minimum 1 year of financial services industry and support service experience preferred.
• Strict attention to detail, the ability to multi-task, prioritize work daily in a high-paced team-oriented environment, meet deadlines, and work independently.
• Strong organizational, problem-solving, and analytical skills.
• Strong team player and approachable, with a high degree of professionalism.
• Proficiency with Microsoft Office applications like Word, Excel, SharePoint, and Outlook as well as Client Relationship Management (CRM) and Document Management systems.
• Some college is preferred.