Lead Veterinary Receptionist/Operating Manager

At Inwood Animal Clinic, we are dedicated to providing exceptional veterinary care for pets of all ages, ensuring they enjoy a lifetime of health and happiness. Since 2008, our clinic has been a trusted resource for pet owners in New York City, offering comprehensive services to address a wide range of health concerns.

Our compassionate team is committed to delivering personalized, high-quality care, focusing on prevention, early detection, and treatment of various conditions. Whether your pet is a puppy, kitten, or senior companion, we take the time to ensure they receive the best possible care in a welcoming and supportive environment.

Conveniently located on Broadway between Academy Street and 204th Street, Inwood Animal Clinic is your go-to destination for professional veterinary services in New York City. We’re here to help every animal that walks through our doors lead a long, healthy life.

To learn more about us, click here: Inwood Animal Clinic

We’re looking for:

The Lead Veterinary Receptionist is responsible for overseeing the front desk operations of the veterinary clinic, ensuring smooth and efficient customer service. This role involves supervising and training reception staff, managing patient intake, scheduling appointments, handling phone inquiries, processing payments, and maintaining accurate records. The Lead Veterinary Receptionist also acts as a liaison between clients and the veterinary team to ensure a positive and seamless experience for pet owners.

Job duties include, but are not limited to:

• Leadership & Supervision:

  • Supervise and provide guidance to the reception team, ensuring high-quality service.
  • Train, mentor, and evaluate new and current reception staff.
  • Assist in setting work schedules and managing daily staffing levels.
  • Foster a positive and collaborative work environment.

• Customer Service & Client Relations:

  • Greet and check in clients and their pets, providing a friendly and compassionate atmosphere.
  • Answer client calls and emails promptly, addressing inquiries, concerns, and appointment requests.
  • Handle difficult situations, resolving client complaints in a professional and courteous manner.
  • Maintain a calm and organized environment during busy periods.

• Communication:

  • Communicate effectively with veterinary staff to relay information about patient needs and treatments.
  • Relay test results, diagnoses, and treatment plans to clients as directed by the veterinarian.
  • Educate clients on basic pet care, preventive measures, and clinic policies.

• Facility & Workflow Management:

  • Ensure that the reception area is clean, organized, and welcoming.
  • Monitor and manage the clinic’s waiting room flow to minimize wait times and enhance the client experience.
  • Oversee the opening and closing of the front desk area, including cash handling and securing the facility.

Qualifications:

• Supervisory or leadership experience in a team-oriented environment.
• Strong communication and interpersonal skills.
• Knowledge of veterinary terminology and procedures is a plus.
• Proficiency in office software (e.g., Microsoft Office, veterinary practice management software).
• Ability to handle sensitive and confidential information with discretion.
• Compassionate, organized, and detail-oriented with strong multitasking abilities.
• Self-starter with the desire to continue to advance your knowledge and skillset
• Open availability with flexibility to change hours based on hospital’s needs

Pay Range: $30-35/hr depending on experience 

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
• Employee Assistance Program 
• Paid Vacation and Sick Time for ALL Employees 
• Paid Bereavement Program 
• Paid Parental Leave Program  
• Competitive Compensation  
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program 
• Access to a CVA/CVT/CVPM Partnership through Penn Foster 
• Career Development Opportunities 
• Referral Bonus Program for most positions! 
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) 
• *Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.