Front Office Receptionist

Align ENT & Allergy is looking for a proactive and friendly Front Office Receptionist to join our dynamic team. This position is vital to ensuring our patients receive the highest level of service as they enter our practice. You will be the first point of contact for our patients, and your professionalism and warmth will set the standard for their visit.

Your key responsibilities will include greeting patients, scheduling appointments, handling inbound calls, and managing patient records. We need someone who thrives in a fast-paced environment, possesses strong multitasking abilities, and can maintain a welcoming atmosphere. If you have a passion for patient care and enjoy working in a collaborative team environment, we would love to hear from you!

Core Responsibilities

• Welcome patients and visitors in a friendly and professional manner.
• Manage appointment scheduling and patient check-in/check-out procedures.
• Answer phone calls, providing information and assistance as needed.
• Maintain accurate patient records and ensure data integrity.
• Process payments and handle billing inquiries with attention to detail.
• Assist with insurance verification and patient forms.
• Keep front office area well-organized and aesthetically pleasing.
• Collaborate with medical staff to ensure seamless patient care.

• High school diploma or equivalent; further education in healthcare administration is a plus.
• Prior experience as a receptionist or in customer service, preferably in a healthcare setting.
• Excellent verbal and written communication skills.
• Proficient in MS Office and familiarity with electronic health record systems.
• Strong organizational skills with the capability to prioritize tasks.
• Ability to maintain confidentiality and handle sensitive information.
• Positive demeanor with a strong desire to help others.
• Ability to work well under pressure and in a team-oriented environment.
• Reliable, punctual, and committed to excellence in patient service.

• 401 K
• Medical Coverage
• PTO