Managed Services Specialist

About AlayaCare:

At AlayaCare, we’re revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home healthcare software solutions as we empower providers to deliver better health outcomes to their patients and clients. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.

About the Role:

Reporting to the Senior Director, Customer Experience, the Managed Services Specialist serves as a subject matter expert (SME) in U.S. Revenue Cycle Management (RCM), with a specialized focus on electronic billing and Electronic Visit Verification (EVV). This role is instrumental in driving the successful implementation of EVV and billing workflows, supporting both internal teams and customer-facing initiatives.

A Day in the Life:

• Act as an SME in EVV and U.S. RCM, offering support and resolving workflow issues.
• Support customer readiness activities, including QA, testing, and training.
• Advise clients, manage escalations, and ensure EVV and billing accuracy.
• Develop scalable configurations and contribute to internal knowledge-sharing.
• Investigate EVV and claims errors to ensure proper billing to payers.
• Monitor EVV trends and regulatory compliance.
• Assist with certification processes and stay current with evolving regulations.
• Collaborate with Product and RCM teams to inform platform improvements.
• Maintain adherence to internal processes and contribute to improvements.
• Perform other duties as assigned.

What You Bring to the Team:

• 2-4 years of experience in RCM and/or home health care.
• 2+ years specifically with Medicaid home health services and EVV.
• Bachelor’s degree in a related field.
• Strong communication and analytical skills.
• Experience managing EVV compliance and workflows.
• Familiarity with the AlayaCare platform is an asset.

Location and Travel Requirements:

AlayaCare supports a flexible hybrid working model, expecting employees to have a regular in-office presence at their closest office location while offering flexibility for some remote work. The preferred candidate location for this role is Toronto, Canada, with some travel required.

What Makes AlayaCare a Great Place to Work:

• Recognized as one of Canada’s Top Growing Companies and a Deloitte Technology Fast 50™ awardee.
• Equity in a well-funded, high-growth company.
• Hybrid working model with modern office spaces.
• Virtual and in-person social events.
• Comprehensive group benefits including telemedicine.
• Health, wellness, and development expense program.
• Parental leave top-up program.
• Flexible vacation and Wellness Days.
• Paid Volunteer Time Off.
• Career growth and learning opportunities.
• A culture of transparency, collaboration, and innovation.