Director, Product & Infrastructure Security – Bellevue

Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

We are looking for a Director of Product & Infrastructure Security, based in Seattle, to lead the strategy for securing Aircall’s platform, services, and data. This role is central to ensuring the trust of our customers and the integrity of the technology that powers Aircall globally. You will be responsible for the end-to-end security posture of our cloud environments, application stack, and data flows—working cross-functionally with Engineering, Product, Legal, and GRC.

You’ll be leading a globally distributed team and collaborating with partners across multiple regions and time zones. This role requires a security leader who can operate confidently in a global context and drive security maturity at scale.

This is a product and platform-focused security role—not corporate IT or physical security. You’ll be securing the foundation of Aircall’s product and infrastructure.

• Define and execute a security roadmap aligned to Aircall’s product and platform priorities.
• Partner with global stakeholders to implement scalable policies and practices across regions.
• Lead initiatives around application security, cloud security, and data protection.
• Collaborate with Engineering and DevOps to embed secure-by-design principles across our cloud-native stack (AWS).
• Own vulnerability management, penetration testing, and incident response across the product.
• Define and promote secure SDLC practices across globally distributed development teams.
• Collaborate with Product, Engineering, and GRC teams to integrate security into product lifecycle and infrastructure decisions.
• Support compliance initiatives such as SOC2, ISO 27001, and GDPR, and respond to security inquiries from global customers.
• Champion a security culture across teams in Europe, North America, and beyond.
• Lead and grow a high-performing, globally distributed security engineering team.
• Act as the primary point of contact for security within the product and engineering orgs.
• Represent security priorities and progress to senior leadership.

• 10+ years of experience in product or infrastructure security, with at least 3 years in a leadership role.
• Deep understanding of cloud-native environments (especially AWS), secure development, and platform security.
• Proven success partnering with engineering, product, and compliance teams in fast-paced SaaS environments.
• Experience leading distributed teams and operating effectively across regions and time zones.
• Strong communication skills with both technical and non-technical audiences.
• Familiarity with regulatory frameworks like SOC2, ISO 27001, and GDPR.

• Prior experience in B2B SaaS or communications platforms is a plus.

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💵 Competitive salary package & equity

🏨 Medical, dental, and vision insurance is 100% covered

📈 401k plan with company matching!

✈️ Unlimited PTO — take the time you need to come to work feeling great!

⭐️ Wellness, internet, and childcare reimbursements

💚 Generous parental leave policy

DE&I Statement: 

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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