Customer Marketing Manager - Bellevue

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

Bellevue-based roles have an in office schedule of Monday-Wednesday in office.

How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

About the Role:

We are seeking a strategic and customer-obsessed Customer Marketing Manager to lead initiatives that drive customer activation, retention, expansion, and advocacy at scale. This is a unique opportunity to collaborate cross-functionally with Product, Customer Success, Marketing Ops, and Sales to drive a measurable impact on Aircall’s growth. This role reports to the Director of Performance Marketing and is a hybrid role working in the Bellevue office Monday - Wednesday. 

• Drive Customer Expansion Through Multi-SKU Strategy
• Deploy personalized multi-channel campaigns across industry, use case and company size segmentations to achieve target objectives for  marketing-sourced customer expansion.
• Partner with product marketing teams to develop go-to-market plans that achieve topline growth targets for the customer success leadership team.

• Customer Engagement & Retention
• Develop and execute integrated lifecycle marketing campaigns to increase product adoption, engagement, and customer retention.
• Track customer engagement & retention KPI, and use lifecycle marketing tactics like email campaigns, nurture programs, behavioral triggers, in-app messaging, and more to drive improvements in assigned KPIs. Create and distribute targeted communications, such as newsletters, product updates, and educational content, to keep customers informed and engaged.
• Establish and then oversee governance for all customer-facing communications, ensuring consistency, alignment, and adherence to brand guidelines across all channels.

• Advocacy & Community Building
• Manage a customer advocacy program, including case studies, testimonials, and references achieving assigned goals and timelines.
• Identify and nurture customer champions to participate in events, webinars, and peer reviews.
• Foster a sense of community through user groups, forums, and customer events (both virtual and in-person).

• Voice of the Customer
• Manage programs that gather customer feedback (e.g. NPS survey) and share insights with Customer Success and Product teams to inform product development and service improvements.

• Experience & Skills
• 5 years of experience in Customer Marketing, Lifecycle Marketing, Growth Marketing, Email Marketing or a related role, ideally within a B2B SaaS environment.
• Strong understanding of customer journeys, product-led sales, and lifecycle marketing strategies.
• Experience building customer advocacy programs.
• Excellent communication skills, both written and verbal, with an ability to craft compelling customer narratives.
• Analytical mindset with experience using tools like Salesforce, Marketo (or similar), and customer engagement platforms.

• Characteristics
• Empathetic and customer-first mindset; you genuinely care about creating value for customers.
• Strategic thinker who can also execute hands-on in a fast-paced environment.
• Collaborative and highly organized with strong project management skills.
• Creative problem solver who thrives on turning ideas into actionable plans.

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💵 Competitive salary package & equity

🏨 Medical, dental, and vision insurance is 100% covered

📈 401k plan with company matching!

✈️ Unlimited PTO — take the time you need to come to work feeling great!

⭐️ Wellness, internet, and childcare reimbursements

💚 Generous parental leave policy

DE&I Statement: 

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

Want to know more about candidate privacy? Find our Candidate Privacy Notice here.