Account Coordinator

The Account Coordinator plays a crucial support role in the agency's client services team, assisting the Account Directors in delivering exceptional project management leading to client success.

This individual ensures the smooth execution of projects by handling administrative tasks, working with vendors, proofing materials, scheduling meetings, and keeping track of deliverables, among other tasks.

They play a key role in maintaining organization across multiple projects, monitoring day-to-day project activity and providing accurate project information to ensure on-strategy, on-time and on-budget delivery.

RESPONSIBILITIES:

1. PROJECT MANAGEMENT

• Support senior Account team members on all client project management tasks as required.

• Support New Job Initiation, opening new project estimates in Harvest, organizing folders on the server, and creating Slack channels for team collaboration.

• Collaborate with Account Directors to develop project briefs for various

initiatives, including digital and print projects. Independently create briefs

for smaller-scale projects as needed.

• Schedule internal and external meetings, ensuring all necessary participants are included. Develop clear and structured agendas for meetings. Take detailed notes, summarize key takeaways, and distribute action items to relevant team members.

• Manage the client project status sheet to ensure all team members are

aligned on project progress. Maintain and update project timelines,

ensuring all key milestones are met.

• Review designs, proofs, and final assets to ensure accuracy and consistency with the brand guidelines. Conduct quality control checks before final submissions to vendors or clients.

• Communicate with third party print/retail partner teams to confirm specs, answer design-related questions, and ensure assets are delivered on time. Coordinate with external partners to manage production timelines and approvals.

• Manage and organize the Brand Folder asset management platform to ensure

efficient access to assets. Oversee server organization, ensuring files are stored

correctly and easy to locate.

• Assist with Workfront (software workflow tool) routing to streamline project

workflows and approvals.

• Assist in research and documentation of project related audits, strategy

assignments

• Enthusiastically support and collaborate on Agency tasks and initiatives as

requested.

2. TRAINING AND DEVELOPMENT

• Seek support and learning from ALL team members to meet or exceed

developmental expectations

• Help assess skill strengths and areas of development to expand and elevate your expertise

• Lead by example through learning, creating and supporting an environment that openly shares “best practices”

3. EMBRACE GUIDING PRINCIPALS & MISSION

• Create a positive, lasting impression for our clients

• Provide insight, leadership, professionalism, and dedication

• Support a company culture and working environment that is positive, fulfilling,

nurturing, and rewarding

• Embrace new technologies and training to ensure optimum efficiency and

performance

POSITION QUALIFICATIONS

1. Education:

• Post Secondary Education – Bachelors degree or equivalent diploma or Masters in marketing, business administration, branding, graphic management services or design.

2. Experience:

• 1-2 years experience in an administrative, project coordination, or account

management role within design, advertising, or a related field is preferred

3. Other Skills

• Strong organizational skills with a keen attention to detail.

• Ability to multitask and manage multiple deadlines effectively.

• A good communicator, both verbal and written.

• A natural collaborator with excellent interpersonal skills.

• A proactive mindset with a “can-do” attitude, ready to support the team in any

capacity.

• Good computer/Mac skills are necessary including Social, Microsoft Office and iWork Suite of products - Word, Excel, Power Point, Pages, Keynote, Numbers, etc. Other project management and financial software knowledge is an asset.

• Basic understanding of accounting, estimating and budget management tasks are an asset.