Quality Assurance Specialist

Who We Are!

Aetos Systems, Inc. was founded in early 2007 to provide a unique work experience. Employees are the foundation of our business. Our leaders work hard every day to empower and support our employees in the development of their careers, giving back to their community and providing their expertise and innovations to our customers - solving real world business problems. Our culture focuses on our people -- our strongest asset -- ensuring they have an environment to provide best-in-class service and solutions to our customers. We always strive to do the right thing.

Have you imagined working for a dynamic small business where you are heard, highly regarded and able to do what you love all in one package? This is your opportunity! Join now!

Job Summary

This role is critical to ensuring the highest quality viewing experience for NASA streaming content distributed through Enterprise Video Service to include the Akamai CDN. The contractor will proactively monitor and report on streaming performance, collaborating closely with the NASA+ team.

Key Responsibilities:

• Real-time Video and Audio Monitoring:
• Continuously monitor live and on-demand video streams for quality assurance, identifying and reporting issues such as:
• Playback disruptions (freezing, stuttering, skipping).
• Compression artifacts (blockiness, color distortions, audio skips/noise).
• Audio/video synchronization discrepancies.
• Closed captioning accuracy, synchronization, language correctness, and legibility

CDN Management and Monitoring

• Assist in the management and configuration of the Web Services Office CDN systems, ensuring optimal delivery of NASA's web and streaming content.
• Conduct operational monitoring of bandwidth utilization for plus.nasa.gov, ensuring allocated bandwidth is sufficient for seamless content delivery.
• Monitor the total allocated bandwidth with Akamai, and provide weekly reports on usage to the NASA+ team.

Escalation

• Escalate streaming issues and complex problems to the NASA+ team for resolution.
• Collaborate with the NASA+ team to implement solutions and ensure timely restoration of service.

After-Hours Support

• Provide on-call support for after-hours special event streaming, addressing any issues that may arise.

Technology Research and Analysis

• Conduct ongoing research into current and emerging streaming technologies, including compression codecs, streaming player providers, and network distribution providers.
• Provide recommendations to the NASA+ team on technologies that may enhance the quality and efficiency of NASA streaming.

Reporting

• Provide weekly reports on the Akamai bandwidth usage.
• Provide reports on any streaming issue trends that are noticed.

Required Minimum Education

• Bachelor's Degree

Required Years of Experience

• This is an entry-level position with no prior experience required

Required Skills, Qualifications, Technical Experience, etc.

The Quality Assurance Specialist will apply fundamental concepts, processes, practices and procedures on technical assignments.

• Must be familiar with the concepts and practices that support survey administration and analysis, data collection and analysis, performance measurement, and routine reporting.
• Must have basic skills in using various software applications used in support of a quality management program.
• Must have entry-level knowledge of quality management and assurance practices and principles.

What we offer:

• Competitive salaries
• Education and professional development assistance
• Multiple healthcare benefit packages & 24/7 virtual on-demand doctors’ visits
• 401K
• Dave Ramsey’s SmartDollar Financial Wellness program
• Civic Leave – time off to support your favorite charity or community
• Paid time off for personal leave and holidays