36609670059 - Freight Coordinator

Role: Freight Coordinator

Schedule: Monday to Friday | 8:00am to 5:00pm | PST

Contract: Independent Contractor

Paymen: USD | Open to be negotiated depending on the experience

Role Overview

We are seeking a highly organized and detail-oriented Freight Coordinator to join our Logistics

team. This role will be critical in coordinating the movement of goods between our 3PL

(third-party logistics) warehouses and our retail partners’ store locations. The ideal candidate

will own the end-to-end freight scheduling and delivery management process to ensure

seamless delivery and return operations.

Key Responsibilities

1. Pick-Up and Delivery Coordination

• Communicate daily with carriers, freight forwarders, 3PL warehouses, and retail partners to plan routing schedules based on time-critical pickup and delivery appointments.
• Schedule and confirm pick-ups of inventory from 3PL warehouses based on outbound shipping plans.
• Coordinate delivery appointments with retail partner stores and carriers to ensure timely arrivals.
• Manage shipping documentation, including BOLs, parcel labels, packing slips, and commercial invoices.
• Track shipments in transit and proactively communicate updates to internal and external stakeholders.

2. Exception and Issue Management

• Monitor delivery status and manage exceptions such as delays, missed pick-ups, failed deliveries, or damage claims.
• Proactively communicate exceptions to internal stakeholders.
• Work cross-functionally with carriers, warehouse teams, and retail partners to resolve issues promptly.
• Maintain accurate records of delivery incidents and drive continuous improvement with logistics providers.

3. Return Shipment Management

• Schedule and manage reverse logistics from store locations back to 3PL warehouses.
• Ensure return shipments are accurately documented, labeled, and tracked.
• Verify receipt and condition of returned inventory and update internal systems accordingly.

4. Data Accuracy & Reporting

• Maintain shipment logs, track KPIs (on-time performance, issue resolution, etc.), and prepare regular reports for the logistics team.
• Audit freight invoices and delivery records to ensure accuracy and compliance with agreed terms.
  

5. Communication & Stakeholder Alignment

• Act as the central point of contact for freight scheduling and updates across internal departments and external logistics partners.
• Communicate clearly and consistently with store managers, warehouse contacts, and freight providers.

Qualifications

• 2+ years of experience in freight coordination, logistics, or supply chain support, ideally with retail and/or 3PL exposure.
• Strong organizational skills with the ability to handle multiple shipments and exceptions simultaneously.
• Experience working with ERP (e.g. Netsuite), TMS (Transportation Management Systems), WMS (Warehouse Management Systems), or shipment tracking tools.
• Excellent communication and customer service skills.
• Proficiency with Excel and Google Sheets for shipment tracking and reporting.
• Ability to work independently in a remote/offshore environment and manage time zones effectively.