Assistant General Manager - San Francisco

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. 

Action is growing in San Francisco. We are looking for a dynamic Assistant General Manager to lead our onsite team at one of our luxury high rise associations in San Francisco.

• Support the General Manager in association operations, including supervising front desk staff, third-party vendors, and resident services.
• Serve as second in command and act as Manager on Duty in the General Manager’s absence.
• Perform administrative tasks: manage correspondence, phone calls, scheduling, supplies, and equipment.
• Assist in preparing agendas, notices, and reports for meetings, take board meeting minutes, and maintain vendor files and insurance certifications.
• Coordinate Architectural Review Committee meetings, liaise with homeowners during construction, and manage architectural deposits and refunds.
• Address resident concerns, issue access devices, supervise and train hospitality staff, and schedule staffing.
• Handle accounting tasks: accounts receivable forms, invoice processing, past due balance research, and monthly reporting.
• Conduct periodic inspections, manage daily office tasks, and handle incident reports.

• At least 3 years of onsite leadership experience at a luxury high rise community or hotel. 
• A minimum of 3 years of experience managing front desk concierges is preferred.
• Polished and professional communication and presentation.
• Proactive in service and passionate about excellence.

Why You’ll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact. 

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.