Salesforce Architect

About Achievers

The "Achievers Employee Experience Platform™" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at www.achievers.com to learn more, and check out our platform in action here. Join us in our mission to Change the Way the World Works™!

Our commitment to you:

At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a diverse group of colleagues who appreciate your strengths and are excited to learn from your experiences.

Reporting to the Senior Manager of Business Systems, the Salesforce Technical Architect is responsible for the architecture, design, and implementation of Salesforce and related applications. This role is highly collaborative with functional leaders and Business Systems team members to ensure the design and implementation of solutions leverage Salesforce leading practices and guidelines. Experience with Sales Cloud, CPQ, and Service Cloud are highly desired. 

The ideal candidate will have exceptional technical, analytical, problem-solving and people skills, and will be comfortable working in a dynamic, high-growth environment. You will identify new opportunities to leverage Salesforce and its database to support new business processes or functions. You will also be motivated, team oriented and passionate about Salesforce technology. 

• Responsible for overall design direction, functionality, and scalability of the Salesforce platform 
• Provide technical expertise, leadership, and support to other Business Systems team members across multiple Salesforce projects and enhancements
• Own complex projects and perform detailed analysis of internal stakeholders’ business requirements
• Provide end to end solution design, including integrations with systems outside the Salesforce ecosystem
• Sign off on overall technical design developed by team members or outside vendors
• Provide direction and mentorship to a team of Salesforce administrators and analysts
• Point of escalation for technical issues 
• Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing and data integrity
• Translate approved solutions into actionable work items for other team members and/or external consultants to implement
• Develop and maintain standardized documentation
• Identify production risks and areas for improvement
• Prioritize, design, and facilitate successful implementation and adoption of new processes
• Collaborate with business stakeholders and process owners to drive accountability and standardization across systems, processes, and data management

• 7+ years of experience developing solutions on Salesforce.com

• Material experience with Sales Cloud, CPQ, and Service Cloud, including LiveAgent, omni-channel routing, and Knowledge Base
• Experience integrating Salesforce with other enterprise applications and proprietary software
• In depth knowledge developing custom objects, validation rules, process builders, approval processes, and flows 

• Experience developing programmatic Salesforce customizations using Apex and Visual Force
• Experience with Release Management, Deployment and Source Control
• Proven creativity and problem-solving skills; ability to work around obstacles and solve problems while providing direction to others
• Strong understanding of data structures and data modeling
• Ability to develop effective relationships with business users, technical staff and executive management
• Experience mentoring and coaching less experienced team members
• Strong organizational/time management skills; ability to prioritize work and meet deadlines in a fast-paced environment
• Excellent written and oral communication skills
• Strong work ethic, hands-on, with a customer service mentality
• Flexible with a demonstrated ability to embrace change

•  Experience with SF1 mobile configuration, Apex programming, Visualforce pages, and Data Loader

• Salesforce Advanced Administration Certification 
• Salesforce Application Architect and/or Technical Architect certification
• Salesforce Sales Cloud and/or Service Cloud Consultant certification 
• Salesforce CPQ Specialist certification
• Integration experience with NetSuite Oneworld, Mavenlink, Ceridian Dayforce, Okta, Catalyst, and various data enrichment tools

Why you’ll love working at Achievers:

We are passionate about disruptive technology that’s rooted in science, research and data.

We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!

We foster an environment of connection, security, and community. You’ll feel at home, without reservation. 

We believe in moving quickly, failing fast, and adapting to change. 

We enjoy coming to work every day because we believe in our product and love our culture.

We’re committed to achieving excellence in everything we do. 

Benefits & Perks for permanent full time employees:

·      Competitive Pay 💰

·      Parental Leave Top-up 👶🏼

·      Health Benefits and Life Insurance Coverage Upon Your First Day  🩺

·      RRSP Matching 🙌🏼

·      Flexible Vacation  🏖️ 

·      Employee and Family Assistance Program  🤝🏽

·      Full access to the LinkedIn Learning Library 👩‍💻

·      Internal Mentorship Program  🎓

·      Employee-Led Employee Resource Groups  👏🏼

·      A beautiful office space located in Liberty Village, Toronto 🇨🇦

·      Participation in our Points-based Employee Recognition Program ✨ 

·      Opportunities for professional development and career growth 📈 

Our work environment:

Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.

Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates to apply to join our A-Player family. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Achievers is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.