Administrative Coordinator - Day Support Services

The Administrative Coordinator is responsible for coordinating and assuring the implementation of all administrative support duties for the Day Supports department operations. This role works closely with the Day Supports Program Manager to ensure smooth day-to-day operations and completion of all administrative responsibilities.

• Listen-Learn-Lead: Model the mission and values of Accord, helping people to live their greatest lives.

• Using a person-centered care approach, complete all paperwork required by licensing such as intake forms, 45-day and annual reviews, case notes, and billing. 
• Provide clerical support including scheduling of annual reviews and regular team meetings. 
• Manage scheduling functions; invite participants and ensure meetings are scheduled within required due dates. .
• Attend AR meetings, complete service authorization documentation and assist with AR needs.
• Manage the service records in accordance with licensing regulations and program policies and procedures.  
• Document in the electronic health record system within 1 business day of service.
• Provide excellent customer service in all interactions. 
• Complete quality record audits; report issues within 1 business day to the Program Manager for follow up. 

• As a mandated reporter, respond and report all incidents that occur while providing services to protect the health and safety of and minimize risk of harm to the person(s) supported following Accord’s policy.

• Serve as a representative of the agency to the people we support, our community partners and external constituents.  Serve as a positive role model for other employees.
• Demonstrate excellent written and oral communication skills/abilities.

• Complete all training related to the position. 

• Maintain a schedule of Intake and Annual Meetings.
• Assist Program Manager with new employee orientation and training.
• Proficient in EHR, Microsoft Office, or other software platforms. 
• Perform other duties as required or assigned

Credentials/Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Position requires excellent time management skills

Education:

• Meet one of the qualifications listed below and provide documentation of them including a copy of the degree earned  and your transcript showing the date awarded and the degree earned and a resume which documents the year(s) of direct care experience and populations supported. 
• A four-year bachelor’s degree in a field related to human services and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; OR 
• An associate degree in a field related to human services and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; OR
• A diploma in a field related to human services from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; OR
• A minimum of 50 hours of education and training related to human services and disabilities and four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualification identified above. 

** If you hold a Social Work degree, we expect you to be licensed by the Minnesota Board of Social Work, as required. 

Competitive wage $17- $18 per hour and benefit package with PTO, 9 paid holidays, health, dental, vision, and life insurance, NO COST short & long-term disability insurance, retirement savings plan options, employee wellness program, tuition assistance program, career advancement, mileage reimbursement for providing direct services, a positive, friendly work environment and much more.