Program Manager

Full Time (Five days of in-person work at the New Rochelle, New York office)

Role Description:

The Program Manager is responsible for organizing and coordinating various programs and projects within the company’s portfolio. In this role, you will provide strategic direction and guidance to teams and project managers, ensuring alignment with organizational goals and the smooth progression of operations. We are looking for a strong leader with experience in managing diverse teams to deliver results on time. The primary objective is to ensure that all programs achieve the desired outcomes for the organization. Job Functions/Primary Responsibilities:  Formulate, organize and monitor project and program dependencies.  Decide on suitable strategies and objectives to achieve program excellence.  Coordinate cross-project and cross-team activities.  Lead and evaluate project managers and other staff.  Develop and control deadlines, budgets and activities.  Apply change, risk and resource management.  Assume responsibility for the program’s resource assignments.  Assess program performance and desired results.  Resolve projects’ higher scope issues.  Prepare reports for executive leadership. Job Requirements/Desired Skills and Experience:  7-10 years in Program Management with publication, education, or EdTech experience a plus.  A Bachelor’s degree in Computer Science, Information Technology, or a closely related degree required.  Relevant industry certifications (i.e., PMP, PgMP desired)  Experience working Smartsheet or other project software.  Must have exceptional customer relations skills and a commitment to excellent customer service.  Excellent oral and written communication skills.  Good analytical and troubleshooting skills with a demonstrated proficiency at problem solving/root cause analysis to identify issues and resolve. Key Competencies: 1. Empathetic: Want to genuinely help other people. Have the willingness to understand another person’s experience and see it through their eyes. 2. Emotional Intelligence: Capability of recognizing, controlling, and expressing one’s emotions and how to handle interpersonal engagements judiciously and empathetically. 3. Problem Solver / Solution Provider: Strong analytical skills to assess a problem, determine the cause, and identify a clear path to a solution. 4. Knowledge-driven Mindset: Enjoys learning, growing, and continuously improving not only themselves, but looks to help improve their team, the customer experience, and ultimately the company through the supportive notion of people, processes, and technology. 5. Strong Communicator: Both verbally and in writing, the ability to document, translate, and clearly articulate ideas and information in an authentic way. Active listening skills are also essential to effective communication. 6. Master of Simplicity: The organizational skillset to quickly assess a problem, sort it all out, and then present to the organization the simplest answer possible to resolve their problem. 7. Growth Mindset: The inner drive for learning and growing. As products, technology, and policies will change over time, the individual must be capable of growth and change as well

Regards

Manisha Koul

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