Key Account Manager

Your Partner for Innovative Solutions & Services. A dynamic team of skilled Developers, IT professionals, Telecom experts, and Fiber Engineers, committed to delivering exceptional value through our distinctive services and innovative solutions. Our expertise lies in the realm of AI and Machine Learning, where we have developed Accelerec, a game-changing recruitment automation platform. Accelerec revolutionizes the hiring process by employing intelligent screening and assessment techniques, enabling smart and transparent candidate selection. By leveraging Accelerec, businesses not only reduce costs but also gain access to top-quality resources. Furthermore, the 3CIX team is actively engaged in projects centered around Automation (RPA) with the primary objective of minimizing manual labor and optimizing operational efficiency for our valued clients. By implementing advanced automation solutions, we empower organizations to streamline their workflows, eliminate repetitive tasks, and drive productivity to new heights. Experience the power of 3CIX and let us transform your operations with our cutting-edge technologies.

Job Description

We are looking for a proactive Key Account Manager to join our dynamic team. The ideal candidate should have a proven track record in managing key client relationships and driving revenue growth through strategic account management. A keen understanding of the industry and market trends, as well as the ability to identify new business opportunities, is essential. Excellent communication and negotiation skills are crucial for effectively engaging with key stakeholders and decision-makers. The candidate must demonstrate strong organizational and time-management abilities to prioritize and manage multiple client accounts efficiently. A customer-centric approach and a focus on delivering high-quality service and solutions are key components of this role. The ability to work collaboratively with internal teams, including sales, marketing, and product development, is essential for achieving overall business objectives. Previous experience in a similar role and a proven sales track record will be advantageous. The candidate should be results-driven, self-motivated, and able to thrive in a fast-paced and competitive environment.kis

Requirements

Accelerec, by 3CIX, is an advanced AI-powered Applicant Tracking System (ATS) designed to streamline recruitment processes and enhance hiring efficiency. We are expanding and looking for a dedicated Customer Success Manager to join our team and ensure customer satisfaction while driving business growth.

Key Responsibilities:

• Customer Onboarding:
• Lead the onboarding process for new customers, ensuring seamless implementation and adoption of Accelerec.
• Conduct training sessions to empower clients to maximize product use.
• Customer Relationship Management:
• Build and maintain strong, long-lasting relationships with clients.
• Act as the primary point of contact for customer queries, concerns, and feedback.
• Regularly check in with clients to ensure satisfaction and identify opportunities for upselling or cross-selling.
• Retention & Growth:
• Develop strategies to ensure high customer retention rates.
• Collaborate with the sales team to identify opportunities for subscription upgrades or additional features.
• Product Expertise:
• Stay updated on product updates, industry trends, and SaaS best practices.
• Provide insights to the product team based on customer feedback to improve the Accelerec platform.
• Reporting & Analysis:
• Track and analyze customer success metrics, such as product adoption rates and customer satisfaction scores.
• Present regular reports to stakeholders with actionable insights.

Requirements:

• Experience:
• Proven experience in a customer success, account management, or similar role within the SaaS or software sales industry.
• Experience in B2B software selling and managing software implementations.
• Skills:
• Exceptional interpersonal and communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency in using CRM tools and project management software.
• Ability to analyze data and metrics to inform strategy.
• Qualifications:
• Bachelor's degree in Business Administration, Marketing, or a related field.

Preferred:

• Previous experience with recruitment or ATS platforms is a plus.
• Familiarity with the SaaS industry and its sales cycles.

What We Offer:

• Competitive salary and performance-based bonuses.
• Opportunities for professional growth and development.
• A dynamic and innovative work environment.